Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that we don’t do comfort exchanges of mattresses.   Mattress protectors, pillow protectors, other linen, headboards and pedestals are exempt from being returned.  

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Exchanges under guarantee & warranty

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will log your complaint with the specific manufacturer who will be in contact with you.

The manufacturer will assist you further to arrange inspection/upgrading of your bed, base or base set.  

All guarantees and warranties will be handled on terms of the manufacturers.  

Exchanges

We only replace items if they are defective or damaged by manufacturer error. If you need to exchange it for the same item, send us an email at buy@sleepalot.online.

 

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at buy@sleepalot.online for questions related to refunds and returns.

Shopping Cart
Scroll to Top